You must be 18 years old or older to shop online.
You can wither browse through the whole collection, navigate through the different product categories, or use our search function. Just type a word in the search field and click the search button. When you find the item you are looking for, click the ”Buy” or ”Choose” button. The ”Choose” button is available when you are required to make a choice, e.g. size or colour.
When you click "Buy", the item will be placed in your shopping cart at the top right of your web page. Here you will see all ordered items and the total sum. The prices in Lollo & Bernie Shop always include Swedish value added tax.
You can always change, add or remove items in your cart.
When you are done shopping, just press the "Checkout"-button in your shopping cart. You can easily change the number of an item by changing the number and press "change". A click on the" X" will erase all items on a particular row.
Be sure to check your address and the contents of your cart. When you have checked that all information is correct, press the "Pay and submit order order" button.
When you see the receipt on your screen you know that we have received your order. We will slso send an e-mail confirming receipt of your order to the email address you have provided. We recommend you to print the receipt on your screen and save it.
Lollo & Bernie Shop offers quick and secure payments by credit card (Mastercard or Visa). Please see the PAYMENT section for more information on secure payments.
GEP TC Promoshop aims to ship your order from our warehouse in Sweden within 3-5 business days.
The delivery costs are fixed and based on your location: £4.95 to the UK and 9 EUR to rest of Europe.
You are entitled to cancel your purchase within 14 days of receiving your order. The return terms are not valid if the item has been personalized or modified to meet your specific requirements. You will, however, have to pay for the return transport to GEP TC Promoshop’s warehouse in Habo, Sweden, if the items have been delivered to you. When cancelling your purchase, you will receive a full refund of the product expenses to the credit or debit card used to purchase the item provided that the products are in re-sellable condition. Always contact our customer support when you want to return an item, please see the RETURNS & CLAIMS section.
Should you receive an incorrect delivery, or a damaged or otherwise faulty item, we kindly ask you to notify us as soon as possible. You are always entitled to complain about damaged or faults in products within a reasonable period after you noticed or should have noticed the fault. If you want to submit a claim concerning a fault in a product that you have ordered, you must contact GEP TC Promoshop as soon as possible after discovering the fault. Please see the RETURNS & CLAIMS section.
The amount corresponding to the returned item(s) will be refunded to the same credit card you used at the time of purchase, as soon as our warehouse has received your return and DIBS has been notified. The return will be refunded within maximum 30 days after the return has been registered.
The payment method available in Lollo & Bernie Shop is credit card. Lollo & Bernie Shop card payments are made secure by use of a trusted payment service provider (DIBS) and 3D secure technology (for applicable credit cards). You are always welcome to contact DIBS customer service if you have any questions regarding your payment. Currently, we accept payments with the following credit cards and verification programs: Visa, Mastercard.
You must enter your credit or debit card details to complete your order. GEP TC Promoshop reserves the right to validate your credit/debit card and its credit status in relation to the order and to ensure that the customer's address information is correct.
The order amount is withdrawn from your credit card when you submit your order. If any products should be back ordered the amount will be refunded to your credit card.
The payment solution only stores a reference to the transaction and does not store any of your personal credit card information. The transaction text that will appear on your credit card statement is "GEP TC Promoshop".
GEP TC Promoshop aims to ship your order from our warehouse in Sweden within 3-5 business days. Your order will be delivered directly to the address you have stated in the order, or to a post office or parcel shop. The delivery costs are fixed and based on your location: £4.95 to the UK and 9 EUR to rest of Europe.
As a private consumer purchasing products from Lollo & Bernie Shop, you have a 14-days withdrawal period under the terms of the Swedish Distance and Doorstep Selling Act. This means that you are entitled to cancel your purchase by informing GEP TC Promoshop of this within 14 days of receiving the order. The return terms are not valid if the item has been personalized or modified to meet your specific requirements. You will, however, have to pay for the return transport to GEP TC Promoshop’s warehouse in Habo, Sweden, if the items have been delivered to you. When cancelling your purchase, you will receive a full refund of the product expenses to the credit or debit card used to purchase the item provided that the products are in re-sellable condition.
Should you receive an incorrect delivery, or a damaged or otherwise faulty item, we kindly ask you to notify us as soon as possible. You are always entitled to complain about damaged or faults in products within a reasonable period after you noticed or should have noticed the fault. If you want to submit a claim concerning a fault in a product that you have ordered, you must contact GEP TC Promoshop as soon as possible after discovering the fault.
GEP TC Promoshop reserves the right to refuse a claim if the product is not faulty under the terms of the Swedish Consumer Sales Act or another relevant act. In the case of claims, we follow the guidelines provided by the Swedish National Board for Consumer Disputes (ARN). GEP TC Promoshop will pay the return shipping costs for claims that have been accepted, if we wish to have the products in return. Products which are being returned must be packed carefully and preferably in the original packaging, in order to prevent any further damage.
We may occasionally use popup-windows. If your browser uses a popup-blocker, see the specific browser’s reference manual on how to temporary allow popup-windows.
GEP TC Promoshop is the personal data controller with regard to the processing of your personal data. The Swedish Personal Data Act regulates how GEP TC Promoshop can store and use your personal data. Your personal data can also be used by GEP TC Promoshop and its partners for direct marketing or statistical purposes. As part of the processing described above, your personal data may be transferred to countries outside the EU/EEA. You are entitled at any time to request GEP TC Promoshop not to use your personal data for direct marketing purposes. GEP TC Promoshop will not sell, share or in any other way disclose your personal data to third parties outside the GEP TC Promoshop or Thomas Cook Group. GEP TC Promoshop will not store your credit/debit card details except in the form of a credit card transaction reference which is generated by Lollo & Bernie Shop’s payment service provider. Your personal data will be stored for as long as you are registered as a customer with GEP TC Promoshop. You can deregister as a customer at any time. Under the terms of the Swedish Personal Data Act, you are entitled to request information free of charge once a year about the personal data relating to you that is processed by us, regardless of how it was obtained. If you want information of this kind, you must send a written request to us. Under the terms of the Swedish Personal Data Act, the request must be signed by you and sent by post. This means that it cannot be sent by e-mail. If your personal data is being processed in violation of the terms of the Swedish Personal Data Act, you are entitled to request that your personal data is corrected, blocked or deleted. These types of requests should be issued to email@example.com.
Hi, we're Lollo & Bernie! My name is Lollo and I am a nice giraffe. My best friend Bernie is a cuddly and very mischievous bear. You can meet us at lots of hotels around the world. We love to hug and play with all the children who come to visit us! At our place you can play, do crafts, draw, play games and join us on exciting adventures. Hope to see you soon!